Refund Policy

Pack Panic is operated by Keith Kostman. We want you to be happy with Pack Panic Pro. If you're not, you can request a full refund — no questions asked — within 30 days of your purchase.

1. 30-day money-back guarantee

Both Pack Panic Pro plans (one-time lifetime purchase and monthly subscription) are eligible for a full refund within 30 days of the original transaction date. For monthly subscriptions, the 30-day window applies to each individual renewal payment.

2. How to request a refund

Refunds are processed by Paddle, our payment provider and Merchant of Record. To request a refund:

1. Go to paddle.net and enter the email address you used at checkout.
2. Open the order or subscription you want refunded.
3. Choose "Request a refund" and follow the prompts.

You can also email us via the contact page and we'll forward your request to Paddle on your behalf.

3. After your refund

Refunds typically appear on your original payment method within 5–10 business days, depending on your bank. Once the refund is processed, your Pro entitlement is removed and your account reverts to the free tier. Local data on your device (high scores, settings) is not affected.

4. Cancelling without a refund

If you simply want to stop a recurring monthly subscription, you can cancel at any time from the in-app Premium screen or from paddle.net. Cancellation takes effect at the end of your current billing period and you keep Pro until then.

5. Statutory rights

Nothing in this policy limits any statutory consumer-protection rights you have under the law of your country, including any right of withdrawal under EU/UK consumer rules.

6. Questions

Reach Keith Kostman via the contact page for anything not covered above. For Paddle's full refund policy, see paddle.com/legal/refund-policy.